Saluto Social Refund Policy
Updated on August 31, 2023
Welcome to the Saluto Social Refund Policy. This policy outlines the terms and conditions governing refunds for premium subscriptions, microtransactions, and other transactions related to the use of the Saluto Social platform. It is important to read and understand this policy before making any transactions on our platform. If you have questions, please contact our support team through designated channels.
1. Premium Subscription Refunds:
1.1. Saluto Social's premium subscriptions are offered at different levels, each with specific benefits. If you have purchased a premium subscription and wish to request a refund, you can do so within the first 14 days from the date of purchase.
1.2. To request a refund for a premium subscription, contact our support team providing detailed information about your request, including the reason for wanting a refund and transaction details.
1.3. Refunds for premium subscriptions will be processed using the original payment method, within a maximum of 10 business days from the date of the request.
2. Microtransaction Refunds:
2.1. Microtransactions on Saluto Social include purchases of virtual currency or virtual goods that can be used within the platform.
2.2. Refunds for microtransactions can be requested within the first 48 hours after the transaction. After this period, microtransactions are non-refundable.
2.3. To request a refund for microtransactions, contact our support team, providing transaction details such as the purchase date, amount, and the item purchased.
2.4. Microtransaction refunds will be processed using the original payment method and will be completed within a maximum of 5 business days from the date of the request.
3. Other General Considerations:
3.1. Refunds are processed based on the aforementioned policies and will be considered under reasonable circumstances. Each request will be evaluated individually.
3.2. The Saluto Social support team may request additional information to assess and process refunds.
3.3. Refunds will not be granted in the following situations:
4. Premium Subscription Cancellation:
4.1. If you wish to cancel your premium subscription, you can do so at any time. Subscription cancellation stops future charges but does not result in retroactive reimbursement of payments already made.
5. Changes to the Refund Policy:
5.1. Saluto Social reserves the right to change this refund policy at any time, with or without notice. Any changes will become effective immediately upon updating the policy on our website.
6. Contact:
6.1. To request a refund or obtain further information about our refund policy, please contact our support team through the designated channels on our website.
Our Refund Policy aims to provide transparency and protection to our users, ensuring a fair and reliable experience regarding all transactions made on the Saluto Social platform. We appreciate your use of our services and are here to assist you with any questions or concerns regarding refunds.
